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Make Meetings Meaningful

Are you satisfied that the outcomes of meetings justify the time invested by your people? Would you like more visibility of the purpose and outcomes of meetings held in your organisation?

A meeting is often arranged with a calendaring tool and an agenda can be included in the invitation. While this is a great scheduling program it doesn't capture the results of the meeting. We traditionally rely on the minutes to be recorded in a document that's then circulated. A follow up meeting is convened to approve what was recorded and to follow up any agreed actions.

How Are You Performing?

It's not easy to measure performance if your organisation depends on documents and spreadsheets to collect data.

Consider a situation where a form has been submitted and it requires processing by others. How many forms are in the process and what stage are they at? Where are the bottlenecks in the process and what is causing the delays? It can be very difficult to manually analyse performance when your processes depend on documents and spreadsheets.

Are You Seeing The Big Picture?

If your organisation depends on documents and spreadsheets to collect data then there's a high probability you're missing the big picture.

When you receive a completed form it will normally go through some sort of processing. Some forms may require people from various departments to complete certain tasks so it doesn't take long before the form becomes part of a messy email trail. This creates confusion that ultimately leads to inconsistent service and customer dissatisfaction.

Are You Getting The Full Story?

Image of man filling formIf your organisation depends on documents and spreadsheets to collect data then there's a high probability you're not getting the full story.

How often do you receive a form that has not been completed correctly or has important information missing? This can be annoying as you then need to chase up the person to gather all the correct or missing details. With no method to force accurate completion it's too easy for people to make errors when completing forms based on documents and spreadsheets.